CCL Webinars
Managerial Courage: Actively Managing Conflict
When: Available on Demand 24 x 7 for 30 days upon registration
Duration: 1 hour
Price: $75 Premium Members Price $25 
CCL Webinar Registration
Managerial Courage: Actively Managing Conflict
For more information, email webinars@ccl.org
View computer requirements for participating in this webinar
Managing conflict is one of the most frequently cited development needs in CCL leadership development programs. Research indicates that unmanaged employee conflict is responsible for 65% percent of work performance problems (Dana, Conflict Resolution: Mediation Tools for Everyday Worklife) (2001). In addition, it is reported that 30-40% of a manager's time is spent dealing with conflict and its consequences. The goal of successful conflict management is not to eliminate the conflict, but to address it in such a way where the negative effects are minimized which could lead to stronger and more effective interpersonal relationships.
In this session you will:
- Explore the value of stepping up to conflict and the willingness to engage in difficult conversations
- Understand the causes of potential conflict
- Identify strategies to constructively manage workplace conflict
- Be introduced to a model for giving constructive feedback in conflict situations
- Commit to 2-3 conflict management strategies to increase leadership effectiveness
Audience:
Those who work with and through others to accomplish work and goals would benefit from this webinar.
Maximizing the Value of the Webinar
- Invite others to participate. Structure a group "lunch and learn" session and invite other colleagues to attend.
- Debrief the lessons learned. Set aside time at the end of the Webinar to discuss takeaways, and how they apply to your group or organization
- Tap into your training budget. Ask your HR group or manager to underwrite the Webinar as part of your organization's ongoing staff development effort.
About the Presenter
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Michelle Malloy |
